If there’s a project underway, negative stakeholders will be there. You can count on it. They’re not always easy to spot, but on occasion, their existence is painfully obvious. Whether they’re a noisemaker on the front end or a stealth trouble maker behind the scenes, it’s your job to manage them. Read more
Manage Stakeholder Expectations: 5 Steps to a Big Job
If you arrive on time for a doctor’s appointment and wait ten minutes before the exam begins, chances are, you will be satisfied with the schedule. This is true even though the doctor was late. If we examine the reason for your satisfaction, we’ll see it’s because you received what you expected. Read more